~~~The phone is the new fax machine*… Social media, broadcast email, newsletters and other mass communications devices lull us into thinking we are communicating with clients. Make communications personal. Pick up the phone and call 2-3 client every day just to let them know you were thinking about them. A check-in call, “What’s happening?” can build bonds and create opportunities “Are you working on anything that I may be able to help with?” “Is there something we could do to improve our service to you?” Make an impact. Make it personal. (*under utilized asset)

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